by admin » Mon Nov 02, 2009 4:28 am
Updated: 10/31/2009 8:00 AM PDT
Sidekick Restoration and Software Update
We are happy to report that many of our Sidekick customers have successfully restored their contacts back to their device. If you haven’t done so already, we encourage you to visit My T-Mobile to restore your contacts. There was a very small group of customers for whom we were unable to recover any contacts. Those customers have been notified by mail to their T-Mobile billing address. If you have been unable to recover your lost contacts and you did not receive a notice in the mail from T-Mobile, we encourage you to contact Customer Care by dialing 611 on your device.
The Microsoft / Danger team continues to work on restoring the rest of customer data, including Calendars, To Do Lists, Notes, Settings, High Scores, and Pictures. We will share more details around this restoration process very soon.
If you haven’t already received it, you will soon be seeing a software update becoming available on your device. You will not notice any changes to your device as a result of this update, but after receiving the update, all Catalog application data will now be more securely backed up in the Microsoft / Danger systems.
Updated: 10/31/2009 8:00 AM PDT
Sidekick Restoration and Software Update
We are happy to report that many of our Sidekick customers have successfully restored their contacts back to their device. If you haven’t done so already, we encourage you to visit My T-Mobile to restore your contacts. There was a very small group of customers for whom we were unable to recover any contacts. Those customers have been notified by mail to their T-Mobile billing address. If you have been unable to recover your lost contacts and you did not receive a notice in the mail from T-Mobile, we encourage you to contact Customer Care by dialing 611 on your device.
The Microsoft / Danger team continues to work on restoring the rest of customer data, including Calendars, To Do Lists, Notes, Settings, High Scores, and Pictures. We will share more details around this restoration process very soon.
If you haven’t already received it, you will soon be seeing a software update becoming available on your device. You will not notice any changes to your device as a result of this update, but after receiving the update, all Catalog application data will now be more securely backed up in the Microsoft / Danger systems.
